Privacy Policy
Privacy Policy — Healthcare & Telehealth Services (Florida)
Effective Date: 6/1/2025
Website: SoFloPrimaryCare.com
Website & Service Provider: Coradin Health LLC (“we,” “our,” “us”)
1. Introduction
Coradin Health LLC is committed to protecting your personal, medical, and digital information. This Privacy Policy explains how we collect, use, store, and disclose data in compliance with applicable healthcare laws, including HIPAA-aware practices and the Florida Information Protection Act (FIPA), Fla. Stat. § 501.171, governing the protection of electronic personal information for Florida residents.
2. Information We Collect
We may collect:
A. Personal Information
Name, email address, phone number, physical address, date of birth
Patient portal account usernames and encrypted authentication credentials
Emergency contact details
Health insurance, billing, and payment information
B. Medical & Prescription Information (Voluntarily Provided)
Symptoms, diagnoses, medications, allergies, immunization records, treatment history
Prescription requests, refills, pharmacy records, and medication authorizations
Clinical notes, physician assessments, and telehealth consultation summaries
Medical documents or images uploaded through the secure patient portal
C. Digital & Usage Information (Automatically Collected)
IP address, browser type, device identifiers, session behavior, analytics interactions
Cookies, local storage, and other secure tracking technologies
Telehealth session metadata (connection performance, call duration, device type)
3. How We Use Your Information
Coradin Health LLC uses your information to:
Provide primary care and telehealth medical services
Securely authenticate and support patient portal access
Process and transmit prescription requests and refills
Send SMS appointment reminders and medical service notifications (opt-in only)
Coordinate care with licensed Florida healthcare providers
Submit insurance claims and process payments when necessary
Improve website performance, clinical delivery, cybersecurity, and user experience
Maintain compliance with Florida and federal healthcare laws
4. Telehealth Services
If you access telehealth services offered by Coradin Health LLC:
Consultations may include video, audio, secure chat, and digital clinical documentation
Session records and medical summaries are stored in encrypted, access-controlled systems
We may collect technical data to maintain stability, security, and continuity of care
Telehealth services are delivered by licensed providers where required by law
Important:
We advise patients not to send protected health information (PHI) through standard email, public forms, or unencrypted communication channels. HIPAA protection cannot be guaranteed outside secure patient portal or encrypted telehealth sessions.
5. Patient Portal Login & Account Protections
Coradin Health LLC protects patient accounts by implementing:
Multi-factor authentication (MFA) when enabled
Secure, encrypted password and token storage
Automatic logout after inactivity
Account lockout after repeated failed login attempts
Continuous monitoring for unauthorized access or suspicious activity
Staff role-based access control and secure credential recovery workflows
Users are responsible for keeping login details confidential. We never ask for passwords outside the secure login environment.
6. Prescription Processing & Pharmacy Coordination
Coradin Health LLC may transmit prescription information to:
Licensed pharmacies designated by you or your provider
Insurance or payment processors when required
Clinical partners supporting medication management
We never sell prescription or medical data.
7. SMS Appointment Reminders (Opt-In)
If you opt in to SMS messaging from Coradin Health LLC, you may receive:
Appointment reminders and confirmations
Telehealth session access links
Prescription status updates
Care alerts or billing notifications
Standard message and data rates may apply.
You may opt out anytime by replying STOP or contacting support.
8. Florida-Specific Compliance (FIPA)
Under the Florida Information Protection Act (FIPA):
Coradin Health LLC maintains reasonable administrative, technical, and physical safeguards to protect electronic personal information
If a breach impacts Florida residents, notice will be provided within 30 days, as required by law
Notices may be delivered by email, mail, or website announcement when permitted
Florida residents may request details on personal data collected and stored
9. HIPAA Notice
Coradin Health LLC applies industry-standard encryption and medical-grade safeguards for PHI submitted through our secure patient portal or telehealth infrastructure.
However:
Unsolicited health information submitted outside secure systems may not be protected under HIPAA.
10. Third-Party Services & Data Sharing
We may share data only when necessary with:
Licensed healthcare providers
Pharmacies and prescription processors
Telehealth platform vendors
Patient scheduling, record, and messaging system partners
Insurers and billing processors
Security monitoring and compliance partners
Coradin Health LLC never sells personal or medical data.
11. Data Security
Our safeguards include:
SSL/HTTPS encryption
Encrypted medical record storage
Secure and monitored cloud or server environments
Cybersecurity training for staff
Routine vulnerability and risk assessments
No system is 100% secure. Patients submit information at their discretion.
12. Data Retention
Coradin Health LLC retains records:
To provide ongoing medical care
For insurance and prescription documentation
To comply with Florida and federal medical record retention laws
13. Your Rights (Florida Residents)
You may request to:
Access or correct personal data
Withdraw consent for SMS or portal communications
Receive breach or security information disclosures
Submit requests to our Privacy Officer.
14. Children’s Privacy
We do not knowingly collect data from children under 13 without parental authorization. Contact us for removal if needed.
15. Policy Updates
Coradin Health LLC may revise this policy. Continued use of SoFloPrimaryCare.com or our patient portal implies acceptance.
16. Contact — Privacy Officer
Privacy Officer Name: David Coradin
Email: info@coradinhealth.com
Phone: 954-800-8778
Address: 6151 Miramar PKWY, 306
Miramar, FL, 33023
